Shipping
- We offer worldwide shipping to ensure customers from around the globe can enjoy our products.
- We offer free shipping for all orders within Canada and the United States.
- Orders are typically processed and shipped within 1-2 business days, with the exception of holidays and weekends.
- The delivery time for buyers in the United States and Canada is 3-5 business days.
- We use reputable shipping carriers to ensure that your orders are delivered safely and on time.
- You will receive a shipping confirmation email with a tracking number once your order has been shipped.
- Delivery times vary depending on the shipping method and destination. Estimated delivery times will be provided at checkout.
- Please note that customs fees, taxes, and duties may apply to international orders. These fees are the responsibility of the customer and are not included in the shipping costs.
- We are not responsible for lost or stolen packages once they have been shipped. If you have concerns about the security of your package, please consider adding shipping insurance to your order.
Returns
- We accept returns within 60 days from the date of purchase.
- To be eligible for a return, the product must be unused and in its original packaging.
- Customers are responsible for the return shipping costs unless the item received is defective or damaged.
- Refunds will be processed within 7-10 business days after receiving the returned item.
- A restocking fee of $10 applies to orders over $150, and a $7 fee applies to orders under $150, which will be subtracted from your refund. If your return fail to meet our inspection standards, an additional deduction will be made from your refund amount.
- To initiate a return for an online purchase, please complete the following form. A team member will contact you promptly to assist with the process. We will supply a return shipping label, and the label’s cost will be subtracted from your refund upon receipt of your return.
- Please note, for international orders, you must arrange and cover the cost of shipping for any returned items, as we are unable to provide international return labels.